Instead, contact Sales to create another subscription, set a purchase order as the primary payment method, and purchase Assets for Camtasia. However, you cannot purchase Assets for Camtasia with a purchase order within this subscription. If you purchased Assets for Snagit with a credit card set as the primary payment method, you can set a different credit card as the primary payment method to purchase Assets for Camtasia. You would now like to purchase a yearly multi-seat Assets for Camtasia subscription.Ĭredit card was used to purchase the subscription See (Multi-Seat Subscriptions) View and Pay My Invoices.You purchased a yearly multi-seat Assets for Snagit subscription. If your primary payment method is a purchase order, please make the payment with a check, wire transfer, or credit card within 30 days.If the payment fails, see (Multi-Seat Subscriptions) Handle a Credit Card Error If your primary payment method is a credit card, the payment is processed automatically and appears in Direct orders > Payments.Your subscription is renewed for another billing month or year.įor example, if your yearly subscription expired on September 18, 2021, and you renewed it on October 3, 2021, the new expiration date is September 18, 2022.Ī PDF copy of the invoice is sent to your billing email address. Confirm that you would like to complete the purchase and renew the subscription. (If your primary payment method is a purchase order) Familiarize with the Terms and Conditions for the products that you are about to renew.(If your primary payment method is a purchase order) In the Order summary section, provide the purchase order number for this order.Review the products that will be renewed, and the order summary.The actual renewal amount may differ slightly.Īlso, please note that if you purchased a product with a discount, it does not apply during renewal. In the Renewal section, review the forecasted amount-approximate amount for renewing the subscription.If you would like to renew the subscription with a smaller number of product seats, please renew the subscription, revoke assignments for the seats that you want to return, and then contact Sales to return the seats and get a refund. See Knowmia FAQ or TechSmith Screencast Content Deletion Policy FAQ. If your Knowmia Pro or Screencast Pro subscription expired, our content deletion policy will apply.On the Seats page, the expired subscription is not available, and you cannot view or manage seat assignments.In product details, a red hint appears: "Sorry, your access to this product expired".If you purchased the subscription with a credit card:.You can renew the subscription within 30 days after it expires.Users with assigned seats cannot access the product(s) in the subscription.On the subscription page, a yellow hint appears: "This subscription has expired on and is no longer active".If you do not renew your multi-seat subscription early (during the last 30 days when it is active), your subscription expires. If auto-renewal is turned off or unavailable for your multi-seat subscription, you can renew the subscription manually during 30 days before or after it expires.Īt your billing email address, you receive email notifications 30, 15, 7, and 1 day(s) before the expiration, as well as one last email on the expiration date.Įxample: your multi-seat subscription expires in 7 days At, you can view and manage your Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:
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